Refund & Returns Policy

At Betty Bee’s Hot Honey, we take pride in delivering high-quality honey products and want every customer to be satisfied with their purchase. If there is an issue with your order, we’re here to help.

Returns & Exchanges

Due to the nature of our food products and our commitment to quality and safety, we generally cannot accept returns or exchanges of opened or used products.

If you receive an unopened product and would like to request a return, please contact our customer service team within 14 days of delivery. Return requests are reviewed individually and are subject to approval.

Please do not send any products back without contacting us first and receiving return instructions.

Damaged or Incorrect Items

We carefully package our products to ensure they arrive in excellent condition. However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting us, please provide:

• Your order number

• A description of the issue

• Clear photos of the damaged, defective, or incorrect product

• Photos of the shipping packaging, if applicable

We will review your request and work with you to provide an appropriate solution, which may include a replacement or refund.

Refunds

Once your refund request has been reviewed and approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For health, safety, and quality reasons, the following items are generally not eligible for return:

• Opened or used honey products

• Products with broken or removed safety seals, where applicable

• Products that have been consumed or partially consumed

• Items damaged due to improper storage or handling after delivery

These restrictions do not limit any rights you may have regarding damaged, defective, or incorrect products.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request before the order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible.

Return Shipping

If your return request is approved, our customer service team will provide instructions on how and where to send your product.

Customers may be responsible for return shipping costs for discretionary returns.

If the return is due to an error on our part or a damaged or defective product, we will provide an appropriate resolution at no additional cost to the customer.

Please do not return any products without prior authorization.

Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

We will help investigate the shipment and work with the shipping carrier to determine the appropriate next steps.

Contact Us

If you have any questions about returns, refunds, exchanges, or issues with your order, please contact us using the CONTACT US button below.